The gap between "can't fix it" and "don't know how" is exactly what NEV Fix bridges — through remote OEM diagnostics, guided repair support, and certified training for independent workshops outside China.
Chinese EVs — BYD, Li Auto, NIO, XPeng, and dozens of others — are now sold in 130+ countries. Yet for independent workshops outside China, repairing them remains a major challenge. The core problem is not the vehicles themselves; it is the complete absence of authorised infrastructure in overseas markets.
NEV Fix connects your workshop to factory-trained Chinese EV engineers through a secure remote diagnostic system. You provide the physical access; we provide everything else.
Without a solution like NEV Fix, workshops typically try three alternatives — all of which carry serious limitations for Chinese EVs.
| Capability | NEV Fix + Smartlink C | Generic OBD2 Scanner | Buy Own OEM System |
|---|---|---|---|
| Chinese EV coverage | ✓ 30+ brands | ✗ Very limited | ✓ Full (1 brand) |
| OEM-level diagnostics | ✓ Yes | ✗ Generic codes only | ✓ Yes |
| Expert remote guidance | ✓ Factory engineers | ✗ None | ✗ Self-service only |
| Setup cost | ¥2,500 + ¥6,000/yr | ¥500–3,000 | USD 5,000–10,000 |
| Multi-brand support | ✓ Yes | ✗ No | ✗ Single brand only |
| Parts sourcing included | ✓ 300,000+ parts | ✗ No | ✗ No |
We support virtually all Chinese EV brands sold in overseas markets. We also supply genuine OEM and aftermarket parts with international shipping to workshops worldwide.
Supported brands for diagnostics & repair:
Parts & shipping coverage — international delivery to overseas workshops:
The main challenges are: 1. The EV powertrain (battery, motor, controller) is fundamentally different from a combustion engine, and local technicians have little to no training on it. 2. Most Chinese brands have virtually no authorised service centres outside China. 3. OEM diagnostic computers cost USD 5,000–10,000 each and are extremely difficult to source abroad. 4. Technical documentation, wiring diagrams, and service manuals are simply not available.
Our service follows a simple four-step process: 1. The overseas shop connects the Smartlink C to the vehicle's OBD port. 2. The Gateway laptop encrypts and transmits the vehicle data to China. 3. A factory-trained engineer in China uses an OEM diagnostic computer to read the fault codes and analyse the issue. 4. They guide the technician through the repair in real time via WeChat or WhatsApp. The entire process is safe, compliant, and requires no expensive equipment on-site.
We support virtually all Chinese EV brands, including BYD, Li Auto, Zeekr, NIO, XPeng, AITO, GAC Aion, Hongqi, Avatr, IM Motors, Changan, Chery, and more. Diagnostics start from ¥700 per session; pricing varies by model and system version. See the Pricing page for full details.
We commit to completing every session within T+3 business days (T = booking date). The diagnostic process itself typically takes 1–2 hours, though complex faults may take a little longer. Multiple diagnostic sessions for the same fault are not charged separately.
The Smartlink C hardware is ¥2,500 (EXW Guangzhou); the Gateway software annual licence is ¥6,000/year. Both are required. Payment accepted via WeChat Pay, Alipay, and USDT.
We guarantee service completion within T+3 days (T = booking date). Multiple sessions for the same fault are not billed separately. Hardware and software fees are non-refundable once paid; any remaining pre-loaded credit balance is refundable upon termination of the partnership.
High-volume shops can top up from ¥5,000 — charges are deducted automatically each session. For occasional use, simply pay per session via WeChat Pay or Alipay with no pre-loading required. All options accept WeChat Pay, Alipay, USDT, and Visa/Mastercard.
Yes. We ship to Russia, CIS, Middle East, Europe, Southeast Asia, and beyond. We offer air freight, sea freight, and rail freight (Gansu–Kazakhstan corridor, serving Russia and Central Asia). Typical delivery: 7–15 days to Moscow, 10–20 days to Dubai, and 15–25 days to EU. DDP (Delivered Duty Paid) options are available for EU and Russia — no customs hassle for your workshop.
No strict MOQ for most parts — we support single-piece orders for repair shops. Volume discounts apply for orders over ¥5,000 RMB.
Send us a photo of the part or your 17-digit VIN. We will identify the correct OE number from our EPC database. You can also browse our Tech Blog for OEM/aftermarket cross-reference tables.
Our primary training base is in Guangzhou, in partnership with workshops affiliated with BYD, XPeng, and GAC Aion. We also offer an optional official Chery EV repair training programme in Wuhu. Contact us for details.
We will issue an official invitation letter to support your business visa application. We recommend enrolling at least four weeks in advance to allow sufficient time for visa processing.
All sessions are taught in Chinese with professional on-site interpreters (English, Russian, and other languages available), ensuring every participant can follow the course with ease.
Upon completion, participants receive a training certificate issued by our partner university — a recognised proof of technical competence.
Please contact us to receive an enrolment form. The fee covers tuition, course materials, interpretation, accommodation, meals, and factory visits. International flights and personal expenses are not included. Full details on the Training page.
We provide OEM EPC electronic parts catalogs for major Chinese brands including BYD, Great Wall Motors (GWM), Chery, and MG — with complete part numbers, pricing, and model compatibility. International repair shops can purchase via WeChat or email, with PayPal and bank transfer accepted.
We offer factory repair manual PDFs, wiring diagrams, and technical service bulletins for all major Chinese brands. You can query by model, brand, or specific part. We support international delivery to repair shops worldwide.
We distribute Smartlink C, OB Phoenix, and other mainstream Chinese diagnostic tools. We also provide training on how to use these devices. Contact us for the latest pricing and device compatibility information.
Simply provide the part name, OE number, or vehicle model information. We can quickly check prices and stock from our database of 300,000+ parts. Queries are free; formal quotes are charged per part.
We accept PayPal, bank transfers, and USDT. After purchase, documentation is delivered via email or cloud storage — fully online. Visit our Technical Resources Center for details.
Based on 2024–2025 customs export data, China's top 10 automotive export brands and representative models are:
New-energy vehicles (EV/PHEV) now account for more than 30% of China's total automotive exports — a share that continues to grow rapidly.
No equipment to buy upfront. No long-term commitment. Start diagnosing Chinese EVs today.
⚡ Response within 24 hours · No commitment required