Connect your workshop to factory engineers in Guangzhou via Smartlink C. OEM-level remote diagnostics for BYD, Li Auto, Haval, NIO, XPENG — from ¥900 per session. No tools. No brand accounts. No trial-and-error.
For independent workshops, EV repair shops, and import car specialists
If you service cars in Europe, Russia, the Middle East, or Southeast Asia, these barriers stop you from working on Chinese EVs.
Brand-specific tools like BYD DiLink or Chery cloud accounts are expensive and unavailable outside China.
Technical documentation, service manuals, and electrical schematics are rarely available in English or other languages.
Chinese-language service materials, fault code descriptions, and parts catalogues require translation and specialist knowledge.
OE numbers, part numbers, and cross-references for Chinese EVs are hard to verify without the right database or supplier.
We solve all of these — remotely.
Not sure what's wrong? Begin with a low-cost diagnostic session — no commitment required.
Pay per case. No subscription. No hidden fees.
We combine factory-level technical expertise with global logistics to support your workshop end-to-end.
Factory engineers connect to your vehicle data remotely and identify the exact fault code and root cause.
Clear, actionable repair instructions delivered in real time — no guessing, no trial and error.
Access to Chinese EV service documentation, circuit diagrams, and OEM repair procedures.
Accurate OE number lookup and parts matching — correct parts every time, shipped to your workshop.
Two connected workflows — diagnosis leads naturally to parts supply, creating a complete repair solution for your workshop.
No trial-and-error. No wrong parts.
Correct parts. Delivered. Every time.
Unlike most providers, we don't just diagnose — we help you fix and source the parts.
Navigate to specific areas of our service — diagnosis, training, resources, or pricing.
We focus exclusively on Chinese new energy vehicles — not a general repair shop adding EVs as a sideline.
Most workshops offer one or the other. We combine both — diagnosis leads directly to the right parts.
No waiting for parts to arrive after diagnosis. We can identify and ship the correct parts in parallel.
Accurate diagnosis means no wasted purchases. Factory engineers confirm OE numbers before you order.
Europe · Middle East · Russia · Southeast Asia · South America
"Saved our workshop — we almost lost the job. BYD Atto 3 came in with immobilizer active and no spare key. NEV Fix engineer connected remotely, guided the key programming step by step. Done in 30 minutes."
— UK Repair Shop, London
BYD Atto 3 — lost key, immobilizer active
Remote key programming via Smartlink + Gateway
Result: New key programmed in 30 minutes, customer paid full repair, shop avoided losing the job.
Li Auto L9 — crash data stored, vehicle won't start
Remote crash data clear + system reset
Result: Vehicle released in 2 hours, customer saved €2,000 vs. dealership quote, shop kept the job.
Zeekr 001 — multiple fault codes, no diagnosis
Remote fault analysis + parts sourcing from Guangzhou
Result: Fault identified, parts shipped in 3 days, car fixed and delivered, shop earned repeat business.
200,000+ parts SKU in database · Serving Europe, Russia, Middle East, Southeast Asia and beyond
If the initial diagnostic session doesn't identify the root cause, we continue troubleshooting at no extra cost for standard cases. For complex faults, we provide a clear explanation and a revised repair plan before proceeding.
We support BYD, Li Auto, Zeekr, NIO, XPeng, Xiaomi SU7, Chery, MG, Great Wall, Haval, Avatr, IM Motors, and 40+ other Chinese EV brands. Our engineers have direct OEM-level diagnostic access in China.
You need a Smartlink C terminal (¥2,500, one-time purchase) and the Gateway software subscription (¥6,000/year). These are the only hardware requirements — no OEM tools, no brand accounts, no expensive diagnostic equipment needed.
Once you contact us via WhatsApp or email, we typically respond within a few hours. Diagnostic sessions can usually be scheduled within 1–2 business days. Emergency cases can be expedited on request.
Yes — we provide OEM-level remote diagnostics for BYD and other Chinese EV brands including BYD Seal, Atto 3, Dolphin, Han, and Song series. Our engineers in China have direct access to BYD factory diagnostic systems.
Our engineers connect remotely using Smartlink C and Gateway software — they do the OEM-level diagnosis on their end. You just plug in the device and follow their step-by-step guidance. No brand accounts, no expensive tool subscriptions needed on your side.
Start with diagnostics — we'll tell you exactly what's wrong and how to fix it.
No commitment. Start with one diagnosis — we guide you step by step.