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Remote Support Request Form

Fill in your vehicle and fault details before contacting us — this helps our engineers diagnose your issue faster and saves everyone time.

🏭 Factory-certified OEM engineers
🌐 40+ countries served
🔐 Your data kept private
✅ No payment to submit

Complete this form with as much detail as possible. Once submitted, you will receive a ticket number — please send us your photos and videos via WhatsApp or WeChat along with that ticket number so we can match them to your request immediately.

No payment is required to submit this form. Our engineer will review your case and provide a quote before any work begins.

👋 Welcome back! Your contact details have been pre-filled from your last visit. Just update the vehicle and issue information below.
1 Contact Information

Include country code for WhatsApp (e.g. +7 912 345 6789).

2 Vehicle Information

Providing the VIN helps us look up exact OEM part numbers and software versions for your vehicle.

3 Service Type

Select one option that best describes your request.

📷 Photos required: You must send us a clear photo of your infotainment system version number screen.
  • Go to Settings → About → System Version (or similar menu)
  • Take a screenshot or photo showing the full version number
  • Send it via WhatsApp / WeChat along with your ticket number after submitting this form
📷 Photos & video required: Please send the following via WhatsApp / WeChat after submitting this form:
  • Photo of the infotainment screen (showing any error messages)
  • Photo of the dashboard / instrument cluster (showing warning lights)
  • Short video of the fault (if the issue is intermittent or visible in motion)
  • Photo of the system version screen (Settings → About)

Include your ticket number in the message so we can match it instantly.

4 Diagnostic Hardware

Some remote services require a diagnostic tool connected to your vehicle. Let us know what you already have.

💡 Don't have the hardware yet? No problem — submit the form anyway. Our engineer will advise you on what to get and where to buy it. We can also ship ENET cables and Smartlink-C units to your country.

5 Additional Notes (optional)

By submitting this form, you agree that NEV Fix may contact you via WhatsApp or WeChat regarding your support request. Your information will only be used for diagnostic and repair purposes and will never be shared with third parties. No payment is required to submit this form.

✅ Your request has been submitted successfully!
Your ticket number is: RS-XXXXXXXX-XXX

Please send your photos and videos via WhatsApp now — include your ticket number in the message so we can match them instantly. Our engineer will review your case and respond within a few hours.